fbpx

We try to make our application simple. But a little help is always nice. Refer to this page when you need to. And don’t forget that you can always message, email or call us.

Videos

Adding People

Public Forms

Contributions

Custom Fields

Create & Edit Events

Event Planner Tool

Merge Tool

Documents

Check Ins

Email Templates

Email Campaigns

Invite Users

Automated Followup

Schedule Volunteers

Sign Up

To sign up, go to www.faithteams.com. Click on the ‘Sign Up’ button in the menu. Enter Your organization’s name, address, phone number and your name, email (which will be used to create your account) and a password. Make sure you have access to the email address that you enter, as you will receive an email with instructions on how to complete sign-up. The first 14 days is free and no credit card is required for the trial!

People

Add Person

To add a person (church member, visitor, etc.) login to the Faith Teams web portal. Click on the ‘People’ tab in the menu. Click the green ‘Add New Person’ button. The ‘Basic Info’ section will be displayed. The minimum information is first name and last name. Enter all information known and click ‘Save’. The ‘Contact Info’ section will be displayed. Enter in known mailing address, mobile and/or home phone and email information if known and click ‘Save’.

Setup Family

First, Add a person. Then enter another person who is in the same family. For example, enter James Richards. Next, enter in his wife: Justine Richards. While on Justine’s record, click the ‘Family Info’ section and type the first few letters of her husband (James) into the the field: ‘Add Existing Person to Family’. Once James name is displayed in the search, click on his name to make him a family member. The final step is to give them a family role: Head of Household, Spouse, Adult, Child, Unassigned. Do this by clicking the ‘select role’ link.

Add Tag

After you have added a person, you can add a tag. Click on the person’s name. Then select the ‘Tags’ section for that person. Click the ‘Add Tag’ icon to select an existing tag. If you need to add a new tag, click the ‘Add New Tag’ button. You can then select the tag to add it to the person.

Status

You will likely have more people than actually come to your services. To keep your list of people manageble for Check In, you may set people to ‘Active’ or ‘Inactive’ on the Basic Info section for a person. Additionally, Faith Teams will review the attendance records weekly, and set people as inactive if they have not attended over the last 4 events for each of your event types. People are set to ‘Show’ when they are checked in.

Notification Preferences

Faith Teams build-in Volunteer Tool allows you to invite volunteers for your services.  Manage the notification preferences for any of your volunteers by clicking the checkbox if they wish to be notified by Text message (for their mobile number) and/or email.

Note: This notification preference only applies to the Volunteer Tool – not group email or texting.

Setting Notification Preferences

Setting Notification Preferences

Merge Tool

The Merge Tool was added to allow you to merge two records when you have unintentionally added the same person twice, and have had some activity, such as check-in, or added contributions, on each record. You cannot simply delete a person, as we would not be able to keep accurate information on your attendance, contributions and other records if you were to remove the person they were assigned to. Now you can merge 1 person’s data to another.

  • 1) Click on the person you wish to remove – This is your ‘Merge From’ person.
  • 2) Click the Merge Tool button.
  • 3) An overlaying screen will show, which displays the ‘Merge From’ person, and beneath it a list of your people – you may filter your list by typing part of the name of the person you wish to ‘Merge To’. Now choose this person you wish to merge to by clicking the ‘Merge To’ button next to his/her name.
  • 4) Next, you are shown the demographic information for both people. To the left, is the ‘Merge From’ person’s information. To the right, is the ‘Merge To’ person’s information. You can select the ‘Copy All’ button from either to choose which is correct for the final version. You may also select individual fields, or even enter the information manually.
  • 5) Click the ‘Merge Data & Delete Original Person’ button.
  • 6) Your original record is now deleted, and the data is now merged to the ‘Merge To’ person.

Reports

Monday Visitor Report

On Monday morning we send out visitor & absentee reports. The visitor report shows people who have attended any event during the past week for the 1st-4th time. The absentee list is for your Sunday service. The recipients of this list are on a special team: The team name is ‘FAITHTEAMS-minMIN-TEAM’. The role to put your recipeints in is ‘FAITHTEAMS-ADMIN-VISITOR-NOTIFICATIONS’. Anybody you add to this role will receive the emails on Monday morning.

  • * The report will tell you how many visitors you have had in the past week to all of your events. For example:You had 6 visitor(s) this past week
  • * The report will tell you now many unnamed attendees you had in your Sunday Service. For example: 2 unnamed attendees.. This number represents the head-count of the ‘Unnamed Visitor’ in the web & mobile app check-in.
  • * The report will list out each of the guests (1st – 4th time visit) with their name, address, contact and any tags.
  • * The report will also list out any individuals which are missing, but are in an active status. Our logic looks over the past 4 dates of each event type, and if the person has not come back then they are marked as ‘Inactive’. This is a way to make sure you are tracking only the people who are recent attendees. You can always set someone to ‘Active’ or ‘Inactive’ from the People, ‘Basic Info’ section.

Events

To create the event, go to the Calendar by clicking on the Events > Calendar tab. Next, click on the ‘Add Event’ button.2 Options

  1. You can click on ‘Create New Event’ for a completely new event type
  2. Extend an existing weekly recurrently event: For previously created events, those events will be shown. Select the one you want to pattern your event after by clicking on it. It will prefill the title and other basic information, and even chooses the next date on the calendar that it should fall. Modify the date and time, if needed, and click Finally, click ‘Save’ to save your event. It now displays on your calendar.

Update Event

To update an event, click on the event (on the calendar). You will be given several options asking ‘What would you like to do?’: select ‘Edit Event’ to update the event. Next, you may update any aspect of the event you wish: the day of the week, the time, title, etc. Click ‘Save’ to store the change.

Delete Event

To delete an event, click on the event (on the calendar). You will be given several options asking ‘What would you like to do?’: select ‘Delete Event’ to update the event. You will be given a confirmation asking ‘Are you sure?’ Click to ‘Delete’ button to confirm.

Connect to Google Calendar

Faith Teams can connect to your Google calendar. To connect, go to the Calendar by clicking on the Events > Calendar tab. Next, click on the ‘Google Calendar’ icon near the top. You will be redirected to a Google site requesting permission for Faith Teams to have access to your Google calendar. Sign in to Google, and grant permissions as desired. Once you grant the permission, you will be redirected back to Faith Teams. Log in, navigate back to the Faith Teams calendar, and click the Google calendar icon once again to perform your initial synchronization. The first time may take a bit. It will download all events from your default Google calendar. After you have connected your Google calendar, any new events created in Faith Teams will show automatically on your Google Calendar. Also, any events created on Google will be on your Faith Teams calendar. You may also modify events from both platforms, and they will be in sync.

Check In

With Faith Teams you can do a Basic Check In which allows you to track attendance for your events, and you can also do Child Check In which allows you to have a Check In Station for parents to check in their children, provide pertinent information for the class, and print off a child label and security label for the parent which matches the child’s label.

  • Security & Safety
  • Attendance Tracking

The basic process is:

  1. Select Check In for the Event
  2. Add Class
  3. Setup Label Settings (if required)
  4. Enforce Required Information (if required)
  5. Check In (print labels if required)

Step 1: Click on Events Tab, click on Calendar. Click the  event you wish to check in for, and click the ‘Check In’ option for the event.

Check In

Step 1: Select Event > Check In

Step 2: Add the class.  Click on the list icon next to Classes, and enter the class details:  Name, Location, Age(s) / Grade(s).  Click finished.

Check In

Step 2: Add Class Details

Step 3: Setup the Check In & Label Requirements.

  • Click the button Check In / Label Setup if
    • You want to print labels
    • You want to enforce required information is captured and saved from the attendee
  • Check the box “Do you want to print labels…” if you want to print a child and a parent security label
  • If printing labels, Click the ‘plus’ / ‘minus’ sign to add up to 3 of your fields to print on the label
Setup Check In / Label Requirements

Step 3: Setup Check In / Label Requirements

Step 4: Enforcing Required Information / Updating Person’s Info You can enforce that certain information is captured before checking a person in.  Check the box labeled: “Do you want to require certain information…” and then select the fields which you require for checking into the class.  For example, for a Nursery, you can add a custom field:  Potty Trained – Yes/No and require this field.  Other examples are Allergies, or Diaper Bag.  When fields are required for a class, Faith Teams will require that they are filled in before you can check them in.

Enforcing Required Information

Step 4: Enforcing Required Information


Updating Person's Information

Step 4: Updating Person’s Information

When you click the ‘Check In’ icon next to a person’s name, it will print both the child and parent security labels and will show the

  • Child’s Name
  • Class Name
  • Date & Time of Event
  • 4-Digit Security Code (with matching code on the parent label)
  • Up to 3 fields selected by you on the setup

Create a Volunteer Team

Go to the ‘Teams’ tab. Click the ‘Add New Team’ button and you will see a new team has been added to the top of the list on the right. Double click on the default name ([new team]) and enter the team name you would like to use. Examples are ‘Worship Team’, ‘Leadership Team’, ‘Media Team’, etc. Several are added by default, so check to see what you have already. Next, you need to a create team role, and then add leaders and team members.

Create a Volunteer Team Role

Go to the ‘Teams’ tab. Make sure you have created a team. Click the green ‘+’ button on the team you want to add a new role for. The purpose of the team role is to allow different types of team members to be on a team. For example, on a worship team, you may have singers and musicians. Appropriate roles may be guitarist, drummer, soprano, etc. You will then add team members to the roles.

Add Leaders to Team

Go to the ‘Teams’ tab. Make sure you have created a team and team roles. Every team can have 1 role which is the ‘Leader’ role. This is important because all notifications for team members accepting or declining a schedule request will be sent to the leaders who are in this role. For example, a worship team has a role ‘Worship Leader’ and several other roles for the band. When the band members are requested to be scheduled, they will receive a text/email for the event. Once they accept or decline, the ‘Worship Leader’ role will be notified. You may have 1 or more people in the leader role. To add someone to the role, simply click the person icon on the role name. You can then type the first few letters of a person or tag to filter on people, and click on the person’s name to add him to this role. To remove him, just click the ‘x’ next to his name.

Add Team Members

To add someone to the role, simply click the person icon on the role name. You can then type the first few letters of a person or tag to filter on people, and click on the person’s name to add him to this role. To remove him, just click the ‘x’ next to his name.

Contributions

Funds

A Fund represents the various purposes that people give to your organization. For example Offering, Missions, Tithes, Building, etc. To create a Fund:

  • 1) Log in, click on ‘Contributions’ tab, and ‘Edit Funds’
  • 2) Click the ‘Add New Fund’ button
  • 3) Click on the row that was created in the ‘Fund Name’ column. The placeholder text appears as [enter fund name]. Type the name of the fund and click the blue ‘checkbox’ button. Do the same for the description. You can use the description field to provide additional information for the fund if you wish.
  • 4) Add as many funds as you need. When you create a contribution, you will assign it to one or more of these funds. When someone gives online they will give to one of these funds.
  • 5) If a fund is no longer active, you may set it to Status: ‘Hide’. You will no longer be able to assign new contributions to this fund once it is set to this status.

Create Batch

A batch is a way to manage your contributions. A good analogy is your ‘Sunday morning Offering’ is a batch. Before you can add an individual contribution, you must create a batch. * The only people who can create a batch are users who have ‘Editor’ role for the ‘Contributions’ actions. These are set by your churches Admin’s on the ‘Users and Access’ page. To create a batch:

  • 1) Log in, click on ‘Contributions’ tab, and ‘Contribution Entry’
  • 2) Click the ‘Create New Batch’ button
  • 3) Your event calendar will be displayed. Select the event that you would like to connect the batch to.
  • 3) The batch details will prepopulate with the information from your event. Accept the defaults, or change as desired and click the ‘Create New Batch’ button.

Edit Batch

* The only people who can edit a batch are users who have ‘Editor’ role for the ‘Contributions’ actions. These are set by your churches Admin’s on the ‘Users and Access’ page. To edit a batch:

  • 1) Log in, click on ‘Contributions’ tab, and ‘Contribution Entry’
  • 2) Find the batch you wish to edit, and click the ‘Edit’ button

Add Contribution

To add an individual contribution, please create a new batch or edit an existing batch

  • 1) Begin typing the name of the contributor in the text field labeled: ‘Enter a Name’ on the top right of the screen. Once you see the desired name, select it by clicking on it.
  • 2) Enter the dollar and cents amount of the total contribution . Using the tab key is the fastest way to enter data.
  • 3) Enter the type (Cash, Check or other types may be applicable)
  • 4) If entering a check, enter the check number
  • 5) A line item will be added automatically below. Enter the amount and fund the line item is for. It will default to the entire contribution amount, but you can split the contribution into several line items. If your line item is less than the total contribution, a new line item will appear carrying the balance for you. Repeat until you have assigned the entire contribution to all funds given.
  • 6) Once you are finished, click the ‘Save Contribution’ button. If the amounts do not add up, you will receive an error. Otherwise the contribution has been saved.

Edit Contribution

  • 1) Edit a contribution by editing an existing batch and clicking an existing contribution
  • 2) Modify the information to be changed and click ‘Save Contribution’. The data is versioned, and an audit trail of all changes is kept on file.

Online Contributions

Faith Teams Giving is now available.  You can activate giving for your church with no monthly cost or setup fees.  We have 4 ways to give:

  • Faith Teams Free Mobile App iOS / Android
  • Dedicated phone number for Text-to-give
  • Embed giving form into your website
  • Tablet/Kiosk giving with no sign-in required by donor

Online Giving Setup

  • 1) Follow the instructions below to use Faith Teams Giving.
  • 2) When someone gives to your church, Faith Teams will send an email to all of the people in your organization who have ‘Contributions’ access on the ‘Users and Access’ screen. The email will tell you who gave, how much, and any fees.
  • 3) When Faith Teams receives a notifcation that your church has received an online contribution we look for an open batch for the current week. If none is found, a new batch is created and the contribution is added.
  • 4) Next, we attempt to match the contribution to one of your People. The first and last name must match. If more than 1 match is found, or no exact match is found then it will be added to the batch under ‘Anonymous Donation’. There will also be a warning icon to alert you that you need to assign it to somebody.
  • 5) To assign it to the correct person, simply edit the contribution and select the correct person to be assigned. The information for the online contribution is shown at the bottom of the contribution page. There is also an ‘Add This Person’ button that will prepopulate the information we received so you can quickly add the person to your People. In the future, it will be assigned directly

Text/SMS Features

Activating & Choosing Your Dedicated Text/SMS Phone Number

As part of your subscription, you can activate a dedicated Text/SMS phone number for your church.

  • When using Rules, your guests/visitors will receive messages from your dedicated number which can be a local area code.  This helps generate trust, and also personalization for your church.
  • When you use the built-in volunteer tools, the Text/SMS messages will come from your dedicated number .  Again, it helps build trust and personalization.

To Active your Number

  1. Your system administrator should login through the web portal, and navigate to the Admin > Your Organization’s Profile screen.
  2. Scroll down the screen slightly until you come to the SMS/Texting Setup section.  click the button ‘Setup SMS‘ (see the image to the right)
  3. Next, you will see a popup/modal window showing a list of phone numbers for your church’s area code.  If none are shown, type in whatever area code you wish to search.  If none are returned, it means that there are none available.  Try another nearby area code.
  4. Select your phone number, and confirm.
  5. Congratulations!  Your phone number is now stored, and your messages will be sent from this phone number

Rules (Automated Followup)

Setting up Automated Rules

As part of your subscription, you can create automatic Rules especially around guest follow-up:

  • Send an initial welcome text or email to guests
  • Send automated followup texts and emails to guests over a period of time
  • Create assignments to your leaders to mail welcome materials, make phone calls or any perform other followup tasks that are a part of your guest followup

There are 2 types of events that can trigger a rule:

  1. Adding a tag to a person – as soon as a tag is added, it triggers a rule instantly, or at some period in the future
  2. Checkin for a person – as soon as a person is checked in, you can have it trigger a rule at some point during the next week

To Create a Tag-Based Rule (Campaign Style Rule for complete multi-week followup)

  1. You must have access to Tools section.  Login through the web portal, and navigate to the Tools > Rules screen.
  2. For Tag-Based Rules click the “Create Tag Rule” button
  3. To choose a template that does a multi-week followup you can choose the “Create a complete campaign using a template” – We’ll setup everything for you including the rules, emails, texts, and a sign-up form for people to signup.
  4. To create an individual rule, choose the rule type:
    1. Send Text Message to Tag – when a person is tagged, it will trigger an instant or future text message to the person
    2. Send Email Message to Tag – when a person is tagged, it will trigger an instant or future email message to the person
    3. Generate Assignment to Internal Team Member – when a person is tagged, it will trigger an instant or future assignment/notification to one of your team member

Campaign Setup Fields

  • Campaign Template – This is the campaign template you are selecting from
  • Select/Create Tag – this is the group/segment of people that the rules will act upon.  Create a new tag or use an existing.  note:  for existing tags, the rule will not act upon anybody who is already tagged will an existing tag.  In this way, it is for “new” people within the tagged group only
  • Sender Email Address – the email you want your campaign to send “from” – we recommend the lead pastor, if possible
To Create a Checkin-Based Rule 

  1. You must have access to Tools section.  Login through the web portal, and navigate to the Tools > Rules screen.
  2. For Tag-Based Rules click the “Check-In  Rule” button
  3. To create an individual rule, choose the rule type:
    1. Send Text Message to Tag – when a person is checked-in, it will trigger a future text message to the person
    2. Send Email Message to Tag – when a person is checked-in, it will trigger a future email message to the person
    3. Generate Assignment to Internal Team Member – when a person is checked-in, it will trigger a future assignment/notification to one of your team members

Send Email to Visitor – This will send an email (from your Email Templates) to your visitor

  1. Choose an Event/Service Type (Sunday Morning 10am, Small Group, etc.)
  2. Choose a visit number.  1st and 2nd visits are best practice.
  3. Choose a time to send out the Email.  Monday mornings (after a Sunday service) is best case.  The times are local, based on your church’s time zone.
  4. Choose the email template – you should take time to create a nicely branded and crafted email for your visitors
  5. Type a Subject that will show up in the email:  For example:  Thank you for visiting Newlife Church this weekend!
  6. Provide an email address sender.  In this case, the lead pastor’s email or another leader is best.  If they reply, this is where the reply will be sent.
  7. Save the Rule
  8. On the main screen, be sure to Activate it by pressing the Play button on the right

Send Text to Visitor – This will send an SMS/Text message to your visitor

  1. Choose an Event/Service Type (Sunday Morning 10am, Small Group, etc.)
  2. Choose a visit number.  1st and 2nd visits are best practice.
  3. Choose a time to send out the Email.  For a text message, later in the week may be a great reminder.  The times are local, based on your church’s time zone.
  4. Type a message – it’s limited to 160 characters.  Be personal, and make your impression here.
  5. Save the Rule
  6. On the main screen, be sure to Activate it by pressing the Play button on the right

Send Email to Admin – This will send an email (from your Email Templates) to an administrator in your church. Generate Assignment – This will generate an assignment to someone in your church.

Public Forms

A public form is an online web or mobile accessible form that you can create from within Faith Teams. You can use it for:

  • 1) A guest signup form for visitors at your church
  • 2) A signup form for an event
  • 3) Event registration which requires payment
  • 4) Accepting online donations
  • 5) Whatever else you can think of!

Create Form

– To create a form navigate to ‘Tools’ > ‘Public Forms’ – Click on ‘Create New Form’ – Choose what type of template you would like to start out with

  •   Signup Form allows you to collect information with no payments
  • * Event form with Payment allows you to take payment
  • * Donation Form allows you to accept donations

You must sign up for Faith Teams Online Giving from the ‘Tools & Admin’ tab, then click ‘Online Giving’.

Edit Form

Click on the banner to enter a name. Click the enter key or the blue button to accept. Name and email address are required for all forms. Other fields can be dragged from the list on the left:

    • Address will add fields for Street, City, State and Zip Code to your form
    • Text will add a free-form text field to your form
    • Dropdown will add a dropdown field to your form. You can specify the values
    • Date will add a date field with a datepicker to your form
    • Checkbox will add a checkbox field to your form
    • Long Text will add a textarea for taking in larger amounts of information such as a few sentences.
    • Phone will add a field for accepting phone numbers
    • Payment will add fields for accepting payment
    • Contribution will add fields for accepting a contribution. These are different than payments, as they will be entered as a contribution within Faith Teams. These are donations with no goods or services provided
    • Info/Editor Is for you to add some information to the form such as event details or other information. It will not accept any user input from the end user. It is for you to publish information TO the user.

Change the field name

    •   To change the name of your field (i.e. ‘Dropdown’ to ‘Please select an item to bring’) click on the field name and enter your new value.

Required Fields

      To make a field required, click the ‘required’ checkbox. Name and Email are always required. If you add Payment or Contribution fields, they will be required by default.
Payment Field

The payment field requires additional configuration. Click the ‘Payment’ title to configure. Click the checkbox ‘Click for Fixed Amount’ if the payment is a fixed amount. For example, a registration fee of $25. If left unchecked, the person will enter whatever value they wish to pay. Type in the amount for ‘Fixed Amounts’, for example ‘5’ for $5 or 37.50 for $37.50. Amounts are in USD. Choose ‘Faith Teams’ as the Payment System. If you have not activated Faith Teams Online Giving, do so from the ‘Tools & Admin’ tab, then click ‘Online Giving’.  Back on the form, set the text that the user will see on the submit button. By default, it is set to ‘Pay Now’.

Contribution Field

The contribution field requires additional configuration. Click the ‘Contribution’ title to configure. Click the checkbox ‘Click for Fixed Amount’ if the payment is a fixed amount. For example, a contribution of $25. If left unchecked, the person will enter whatever value they wish to pay. Type in the amount for ‘Fixed Amounts’, for example, ‘5’ for $5 or 37.50 for $37.50. Amounts are in USD. Choose ‘Faith Teams’ as the Payment System. If you have not activated Faith Teams Online Giving, do so from the ‘Tools & Admin’ tab, then click ‘Online Giving’. Back on the form, click the checkbox ‘Assign to Fund’ if you wish to assign the contribution to a particular fund. If left unchecked, the user will see a list of your funds to choose from. The contribution will be made to this fund within the Contributions section of Faith Teams. Set the text that the user will see on the submit button.

Header Image

Click the header section to upload an image, or drag one from your files to drop it in. It is recommended that you have a minimum width of 800 pixels and no more than about 250 pixels high or the form will appear too far down the page.

Settings

SMS Code Word If your church has signed up for its own dedicated SMS/Phone number, you can set a ‘Code Word’ for your form. If users type the code word to your SMS number, they will receive an instant reply back with a link to the form. For example, you could display your dedicated SMS number during announcments at church with the code word ‘GUEST’. Your guests could receiving a text message with a link to a guest form. They could fill out the form, get added to your Faith Teams People and receive a welcome email within just a few moments. * Dedicated SMS/Text numbers are included in the standard Faith Teams subscription. Here’s how to activate your number. SMS Reply Text This is the text that will be sent when somebody texts the code word. Following this text will be the link. Keep the text short: no more than 120 characters. Color Scheme Choose the color scheme which best matches your taste and branding Email Confirmation Type Choose whether to send an email confirmation to the form registrant. None, Basic Email and Email Template are the options. The Basic Email is created below this field when chosen, and will send a basic email. The Email Template lets you choose any of the templates which you have already created. Do this when your image and branding are important and you want to make an impression. Email Subject The subject that will show in the email that the registrant receives

Managing your Public Forms

Preview Back on the original Public Forms page, you may preview any form by clicking the ‘Preview’ link on the corresponding row Get Code To share a form on your website or share the link on social media, email, etc. click the ‘Get Code’ link on the corresponding row Registrants To view your registrants, click on the number in the ‘Registrants’ column. The last signup date will also be displayed. Archive To archive a form, click the ‘trash can’ icon. To re-activate it, click the checkbox titled ‘Show Archived’ and click the ‘lightning’ icon. Public Forms cannot be deleted completely.

Admin

Inviting Users and Setting Access Levels

Step 1: Click on Admin, Users & Access. Click the

Step 1: Click on Admin, Users & Access. Click the “Invite…” button.

Invite User - Step 2: Filter and Select Person

Invite User – Step 2: Filter and Select Person


Invite User: Step 3: Confirm to send Invitation

Invite User: Step 3: Confirm to send Invitation

In order to invite someone to use Faith Teams from your church, they must be added to your people. To invite them as a user, make sure there is a valid email address stored for them within your people. Step 1: To send the invitation, navigate to the ‘Admin’ tab, click on ‘Users and Access’. Next, click the ‘Invite New User to Faith Teams’. Step 2: Type at least 3 letters of the person’s name (any part of the name is fine) and a matching list of people will be displayed. Step 3: Click the name of the person you wish to invite and confirm. The person you have invited will receive an invitation to participate on behalf of your church. Please note, by default they will receive “read” access to People. You may set their access levels only after they have confirmed their account, and set their password. To set access levels: On the ‘Admin’ tab > ‘Users and Access’ screen, set the person’s access level by selecting from ‘No Access’, ‘Read Only’ and ‘Editor’ from the drop downs on the matching user’s row.

  1. If someone is going to do checkins, give them Editor access to ‘People’ and ‘Events’.
  2. If someone is going to be doing Contributions, make sure they have Editor access to ‘Contributions’
  3. Administrators have access to modify anyone’s functionality, so make sure this is limited to only people whose role it is to manage your church or organization
People: They will have access to your people Events: They will have access to the events functions Teams: They will have access to the teams Tools: They will have access to the tools (this is typically restricted to a very small group) Contributions: They will have access to contributions data (this is typically restricted to a very small group) Admin: They will be able to administer any aspect of the account (this is typically restricted to a very small group)

Online giving with Tithely

We have partnered with Tithely for online giving. Follow the steps below to connect your Faith Teams account and Tithely accounts to work together. The integration will simplify your record keeping by making sure all of your contributions, including those made through Tithely, are recorded in Faith Teams.

  • 1) You can create a Tithely account and Organization directly from within Faith Teams from the ‘Admin’ tab > ‘Your Organization’s Profile’. Click on ‘Online Giving’.
  • 2) Enter the requested information to create your Tithely account. This account is unique to you. You may also use this account to login to their website or mobile app directly.
  • 3) Next, enter the requested information to create your Organization record. This represents the details for your organization, church or ministry. It includes the banking, routing information that you would like you funds deposited into, as well as your organizations tax id, and your information. This information is used for doing basic identify verification. Here is a document which describes how Tithely uses this information.
  • 4) Once your Tithely account and Organization have been created, you must create funds within Faith Teams to assign contributions. Please follow the instructions here to create your funds.
  • As of May 2017 there is still 1 more step to fully integrate the 2 platforms. In order for the 2 systems to communicate with one another, you must copy 3 pieces of information from Faith Teams into Tithely: 1) Your Faith Teams Organization ID; 2) A Faith Teams Key; and 3) A Faith Teams Secret.
    • * Within Faith Teams, click on ‘Admin’ tab > ‘Your Organization’s Profile’ and click on ‘Profile’.
    • * Near the bottom of the page is your Faith Teams Organization ID. Copy this id, and then login to the Tithely site and click on ‘Integrations’.
    • * Make sure you are editing the correct organization you just created (it is possible for your account to be linked to more than 1), and then select ‘Faith Teams’ from the ‘Select a 3rd Party API’ dropdown.
    • * Next, paste the Faith Teams Organization ID that you copied into the field titled: ‘Faith Teams Organization ID’.
    • * You must now generate a key & secret in Faith Teams, and save these within Tithely to grant access to them to connect to your Faith Teams account. Back in Faith Teams, on the same page (‘Admin’ tab > ‘Your Organization’s Profile’ and click on ‘Profile’) click the ‘Get API Key’ button.
    • * Select ‘Tithely’ from the ‘Select 3rd Party Platform’ and then click the ‘Create API Key/Secret’ button.
    • * Copy the Key into the Tithely field titled: ‘Faith Teams Username’ and copy the Secret into the Tithely field titled: ‘Faith Teams Password’.
    • * Click ‘Save’, and the accounts are now connected. When somebody gives online through Tithely, the information will now flow into Faith Teams, and you will receive alerts that your church or organization has received an online contribution.

Integration Key

Faith Teams can connect to other platforms as well. To connect with your Faith Teams key, go to the ‘Admin’ Tab and click on ‘Your Organization’s Profile’. Near the bottom is your organization’s key. Copy this key and follow the instructions on the platform that you are connecting to your Faith Teams account. Tithe.ly is a great parter who is connected with us. They offer mobile/online giving, and text to give. Sign up with them, and copy this key. Login to your Tithe.ly console, go to ‘Integrations’ select ‘Faith Teams’ from the ‘3rd party API’ list. Paste your Faith Teams key, save and you’re all set!

What is Faith Teams?

Faith Teams is a web-based church management software designed primarily for small and medium-sized churches.  We help churches keep track of People, Attendance, Follow-up, Groups, Volunteers, Service Planning, Contributions, Online Giving, Text-to-Give, Custom Forms and a whole lot more for a fraction of the price you’d expect to pay.  Many churches are using 2-3 different software programs to get these things, but we offer it all in one single platform.  To see a full list of the features we offer, click HERE.

What does “web-based” mean?

Faith Teams is a web-based church management system, which means you can access your account from any computer, phone or tablet that has an internet connection. There are lots of advantages of using cloud-based online software. There’s nothing to install on your computer, and there’s nothing to maintain. We take care of all the maintenance for you.

What is included in the Free Trial?

Our Free Trial isn’t a limited version.  It is a full-function version of Faith Teams. There are no catches.  You can try the entire system without any limits for a full 30 days, with no credit card, no obligation and no risk.  Simply click HERE and type in your name and email to get started.

How fast do we get access to our account after we sign-up?

Once you sign-up, we’ll send an email immediately with your account information so you can get started right away.

What are the first steps to getting started?

The first thing you’ll want to do is add your people.  If you have a spreadsheet, or if you’re moving to Faith Teams from a different church management software, we’re happy to help you quickly get your people and data loaded.

Faith Teams has LOTS of features and functionality.  It’s a powerful system where you can manage your church all in one single system.  With that in mind, you and your team will want to block out some time to really getting educated on the system.

Click Here to see our Support Library that is packed with documents and walk-thru videos to help you learn more.

BIG POINT: Don’t Worry! We’re here to help you every step of the way.

How many people can we add into our database?

There’s no limit to the number of people that you can add into your database. Some church management companies make you pay more when your attendance goes up, but we don’t. Whether you have 50 people or 2,000 people or more, your rates always stay the same.  Click here to see more details about People and Families.

How many users can we have?

There’s no limit to the number of users you can have. You can give access to all your leaders and staff, and they’ll each be able to have their own personal login.

Can we control what our users have access to?

Yes. You can setup different roles, such as Financial Administrator or Group Leader. Then you can set permissions for each role. This allows you make sure they see what they need to, and don’t see what they don’t need to.

Can we import our data from another software?

Yes. If you’ve been using a different software system, or if you have your data in a spreadsheet, you can easily import into Faith Teams.  Also, if you’d rather, we’ll do it for you.  We have a team ready to step in and get all your people and data moved in for Free.

Is Emailing and Texting included in the subscription, or is that an extra cost?

Emailing and Texting are included in the subscription cost.  Each account comes with unlimited emailing and 1,000 texts per month (200 per day).  This is typically plenty for most churches, but if you need more, you can add more for only $10 per thousand.  If you want to see more details about church texting and emailing, click here.

What phone number do text messages come from when we send them?

We actually give you a unique local phone number that your church will use to send and receive text messages.  Once you get into your account, you’ll be able to choose a local phone number from a list, which will be given to your church (no extra cost).  When people reply to your text blasts, you’ll be able to see those replies within your Faith Teams account.

Can we schedule all our volunteer teams like Planning Center?

Yes, you can setup all your volunteer teams and schedule volunteers. Our screen designs make it really easy for your leaders to schedule their teams and send out reminders. Click Here to get more details about the Volunteer Scheduling features in Faith Teams.  Also, check out this article to see why Faith Teams is a great alternative to Planning Center.

Can we do Child Check-in and print security labels?

Yes, you can easily check-in attendance to any of your services, classes or events.  You can print name tags for children and pick-up tags for parents.

How does the Automated Guest Follow-Up work?

There’s lots of flexibility to create the automated follow-ups you need inside Faith Teams.  Setup rules for the system to send out automated text messages and emails on the schedule you decide.  Connect with Guests, people who are taking action (using tags), or Birthdays. Click HERE to see more details about the Church Follow-Up features in Faith Teams.

What giving options does Faith Teams have?

Faith Teams has all the Giving Tools you need built-in and Free to use.

With Faith Teams, you have 5 Ways people can give:

  • Mobile (using the free mobile app)
  • Text-to-Give (simply text a keyword to a number of your choice)
  • Website (embedded form on your site)
  • Kiosk (setup an iPad station in your lobby)
  • Signup Forms (custom forms for people to donate or pay)

NOTE: If you are a Tithe.ly user, you can connect your Tithely account to Faith Teams.

How do we get help if we have problems?

Faith Teams is very easy to use, but if you have problems or questions along the way, we’re happy to help.

First, we have a full library of written documents and tutorial videos. Click Here to browse the Support Library.

Also, you can contact our caring support team via phone, email or online chat and we’ll be glad to help.  Click Here to Contact Us.

We’re here to support you and your church.

Why is the price so low compared to other companies?

Good Question. Our price IS low : ) The reason is simple: Our main objective ISN’T making money. Our team is made up of Church Leaders and we love helping churches and serving other church leaders.

To be clear, we’re not a non-profit company. We do want to make a profit.  We just don’t have that as our top priority.

But don’t let the low price fool you. Just because it’s inexpensive doesn’t mean it’s cheap. In fact, we believe Faith Teams is the best option on the market for most churches. Faith Teams is a powerful church software program packed with all the features you need.

Can we cancel if we don’t like it?

Yes. First of all, we have a fully-functional Free Trial so you can use the entire program for 2 full weeks to try it out.

Once you subscribe, if you don’t love it, we don’t WANT you to keep it. The more people we serve, the bigger our servers have to be, which costs us more money in overhead. We only want Happy Users. If you aren’t happy, you can cancel at any time and we’ll never charge you another single penny.

How safe is our information?

Safety and Security are top priorities for us. We don’t take any chances when it comes to the personal information you have in your Faith Teams account. We’ve built a rock-solid infrastructure, where everything is highly encrypted, protected and backed-up.

Bitnami