We’re excited to announce a big improvement in how Faith Teams provides help and support for our churches! Faith Teams recently launched Freshdesk, a leading customer support and ticketing system.
This means that when you need help, you’ll have a smoother, faster, and more transparent way to reach our team — and to track the progress of your requests from start to finish.
Why This Matters for You
We know that running a church means wearing a lot of hats. When you reach out for help, you shouldn’t have to wonder whether your message was received or how long it will take to get an answer. With our new Freshdesk support system, you’ll enjoy:
1. Simple Ticket Submission
You can initiate a support ticket right from within Faith Teams. Each request becomes a “ticket” in our support system, ensuring it’s tracked and handled promptly by the right person.
2. Real-Time Updates
You’ll receive email notifications when your ticket is created, updated, or resolved — keeping you in the loop every step of the way.
3. Better Organization for Faster Answers
Behind the scenes, our team can categorize and prioritize tickets more effectively, meaning faster responses for common issues and quicker resolutions for complex ones.
4. A Dedicated Help Center
Freshdesk gives us a structured knowledge base, so you can browse help articles, how-tos, and step-by-step guides — available anytime you need them.
5. Consistent, Reliable Communication
Every message, screenshot, and update is stored in one place, so nothing gets lost in an email thread or chat history.
Our Commitment to Great Support
At Faith Teams, our goal has always been to serve churches well — not just with software that helps you lead, connect, and grow, but with personal, dependable support when you need it most.
This new system is another step in that direction. Whether you’re setting up a new form, tracking attendance, managing contributions, or using any of our many church management tools, we want your support experience to be just as excellent as your software experience.
Getting Help Is Easier Than Ever
You can submit a support ticket directly from our new Support Center at support.faithteams.com. You can also email us at support@faithteams.com.
We’re grateful for the churches and leaders who trust Faith Teams every day, and we’re excited to continue improving your experience in every way possible.
