Frequently Asked Questions

Answers to some of the most common questions we hear.

If you still have questions, we’d love to help.  Click Here to get in touch with us.

What is Faith Teams?

Faith Teams is a web-based church management software designed primarily for small and medium-sized churches.  We help churches keep track of People, Attendance, Follow-up, Groups, Volunteers, Service Planning, Contributions, Online Giving, Text-to-Give, Custom Forms and a whole lot more for a fraction of the price you’d expect to pay.  Many churches are using 2-3 different software programs to get these things, but we offer it all in one single platform.  To see a full list of the features we offer, click HERE.

What does “web-based” mean?

Faith Teams is a web-based church management system, which means you can access your account from any computer, phone or tablet that has an internet connection. There are lots of advantages of using cloud-based online software. There’s nothing to install on your computer, and there’s nothing to maintain. We take care of all the maintenance for you.

What is included in the Free Trial?

The Free Trial is meant to help you decide whether or not Faith Teams is the right platform for your church.  You can try the entire system for a full 10 days, with no credit card, no obligation, and no risk.  With the exception of messaging (text and email), the free trial is fully functional.  You will be able to see how messaging works, but you will not get your Faith Teams phone number until you subscribe.  Simply click HERE and type in your name and email to get started.

How fast do we get access to our account after we sign-up?

Once you sign-up, we’ll send an email immediately with your account information so you can get started right away.

What are the first steps to getting started?

The first thing you’ll want to do is Get Familiar with the system.  You can access our Free Video Training Course, which walks you through the entire software in less than an hour.  Faith Teams has LOTS of features and functionality.  It’s a powerful system where you can manage your church all in one single system.  With that in mind, you and your team will want to block out some time to really get educated on the system. We HIGHLY recommend that you and anyone using your account make this your first step.

The next thing you will want to do is add your people.  If you have a spreadsheet, or if you’re moving to Faith Teams from a different church management software, we’re happy to help you get your people and data loaded.

Click Here to see our Support Library which is packed with documents and walk-thru videos to help you learn more.

BIG POINT: Don’t Worry! We’re here to help you every step of the way.

How many people can we add into our database?

There’s no limit to the number of people that you can add into your database. Some church management companies make you pay more when your attendance goes up, but we don’t. Whether you have 50 people or 2,000 people or more, your rates always stay the same.  Click here to see more details about People and Families.

How many users can we have?

There’s no limit to the number of users you can have. You can give access to all your leaders and staff, and they’ll each be able to have their own personal login.

Can we control what our users have access to?

Yes. You can setup different roles, such as Financial Administrator or Group Leader. Then you can set permissions for each role. This allows you make sure they see what they need to, and don’t see what they don’t need to.

Can we import our data from another software?

Yes. If you’ve been using a different software system, or if you have your data in a spreadsheet, you can easily import into Faith Teams.  Also, if you’d rather, we’ll do it for you.  We have a team ready to step in and get all your people and data moved in for Free.

Is Emailing and Texting included in the subscription, or is that an extra cost?

Emailing and Texting are included in the subscription cost.  Each account 500 text messages per month.  This is typically plenty for most churches, but if you need more, you can add 500 more for only $10.  We also offer an “Unlimited Texting” option, which you will be able to apply for once you have spent some time in the system.  If you want to see more details about church texting and emailing, click here.

What phone number do text messages come from when we send them?

Once you subscribe, we give you a unique phone number (at no extra cost) that your church will use to send and receive text messages.  Once you get into your account, you’ll be able to choose your phone number from a list. When people reply to your text blasts, you’ll be able to see those replies within your Faith Teams account.

Can we schedule all our volunteer teams like Planning Center?

Yes, you can setup all your volunteer teams and schedule volunteers. Our screen designs make it really easy for your leaders to schedule their teams and send out reminders. Click Here to get more details about the Volunteer Scheduling features in Faith Teams.  Also, check out this article to see why Faith Teams is a great alternative to Planning Center.

Can we do Child Check-in and print security labels?

Yes, you can easily check-in attendance to any of your services, classes or events.  You can print name tags for children and pick-up tags for parents.

How does the Automated Guest Follow-Up work?

There’s lots of flexibility to create the automated follow-ups you need inside Faith Teams.  Setup rules for the system to send out automated text messages and emails on the schedule you decide.  Connect with Guests, people who are taking action (using tags), or Birthdays. Click HERE to see more details about the Church Follow-Up features in Faith Teams.

What giving options does Faith Teams have?

Faith Teams has all the Giving Tools you need built-in and Free to use.

With Faith Teams, you have 5 Ways people can give:

  • Mobile (using the free mobile app)
  • Text-to-Give (simply text a keyword to a number of your choice)
  • Website (embedded form on your site)
  • Kiosk (setup an iPad station in your lobby)
  • Signup Forms (custom forms for people to donate or pay)

NOTE: If you are a Tithe.ly user, you can connect your Tithely account to Faith Teams.

How do we get help if we have problems?

Faith Teams is very easy to use, but if you have problems or questions along the way, we’re happy to help.

First, we have a full library of support documents and tutorial videos. Click Here to browse the Support Library.

Also, you can contact our caring support team via phone, email, or online chat and we’ll be glad to help.  Click Here to Contact Us.

We’re here to support you and your church.

Why is the price so low compared to other companies?

Good Question. Our price IS low : ) The reason is simple: Our main objective ISN’T making money. Our team is made up of Church Leaders and we love helping churches and serving other church leaders.

To be clear, we’re not a non-profit company. We do want to make a profit.  We just don’t have that as our top priority.

But don’t let the low price fool you. Just because it’s inexpensive doesn’t mean it’s cheap. In fact, we believe Faith Teams is the best option on the market for most churches. Faith Teams is a powerful church software program packed with all the features you need.

Can we cancel if we don’t like it?

Yes, you can cancel at any time.  There are no long-term contracts.

With our Free Trial, you can try the entire system for 10 days.  This gives you the opportunity to see it for yourself and connect with our team to talk through any questions you have.

Once you subscribe, if you don’t love it, we don’t WANT you to keep it. The more people we serve, the bigger our servers have to be, which costs us more money in overhead. We only want Happy Users. If you aren’t happy, you can cancel at any time and we’ll never charge you another single penny.

How safe is our information?

Safety and Security are top priorities for us. We don’t take any chances when it comes to the personal information you have in your Faith Teams account. We’ve built a rock-solid infrastructure, where everything is highly encrypted, protected and backed-up.

No Credit Card Required