TERMS OF USE

Last updated on December 8, 2025

This page explains the Terms of Use for anybody who wishes to use the Faith Teams website and software. Both faithteams.com & app.faithteams.com and all associated web pages are covered by this agreement.

Faith Teams gives users the ability to allow their staff members and other leaders to access their account. All users, no matter their role, are bound by this Terms of Use agreement.

By accessing or using these sites in any manner, you agree to be legally bound by these Terms of Use. Please read this information carefully.

Contact Information

At any time, you may email Faith Teams at support@faithteams.com.

Billing

When you subscribe to Faith Teams, you are agreeing that we are permitted to bill you a subscription fee. We will automatically bill the credit/debit card we have on the calendar day corresponding to the commencement of your subscription. In the event your subscription began on a day not contained in a given month, we will bill your credit card on the last day of such month. For example, if you became a paying member on January 31st, your credit card would next be billed on February 28th.

We reserve the right to suspend access to any account with an unpaid balance. If an account is suspended, it will be inaccessible until the account is paid in full. If the balance has not been resolved by the account owner, we will attempt to collect the unpaid balance again after 7 days. If balances are still unpaid for more than 30 days, we reserve the right to send the account to collections.

Communication regarding billing issues will be made directly with the person who made the initial payment, unless changes have been requested in writing via email. It is your responsibility to keep the Administrator contact email address and Billing contact email address updated for your account.

Cancellations & Refund Policy

You may cancel your subscription to Faith Teams at any time for any reason.

Once you have cancelled, your subscription will be stopped, but you will still have access to your account until the end of your current billing cycle. Faith Teams will keep your account securely stored for a period of time after cancellation for the event that you may want to restore your service. To reactivate your account database, you will need to renew your subscription.

Cancellations must be made by clicking the “Cancel” button on the “Billing & Invoices” page in your account. Cancellations must be done in accordance to our Terms. All refunds will be given to the original credit card on which the purchase was made. Please allow a reasonable time for the refund to reach you or be charged back to your account.

Email and Text Restrictions

The emailing and texting features in Faith Teams cannot be used for marketing purposes. These features are to be used for notifications and communications within your church congregations ONLY. Any violation of this will result in immediate suspension of the account and legal actions to the fullest extent of the law including collection of the charges incurred by such activities.

Online Giving

Faith Teams allows churches to setup “online giving” accounts, and allow people to donate to their church through digital means. When activating online giving within a Faith Teams account, some personal information from an official church representative is required, as well as banking information. Faith Teams doesn’t retain any of this sensitive data. It is used by our payment processor to verify the account and to safe-guard against illegal activities.

With Faith Teams Online Giving, churches can also offer the option of recurring contributions, which allows people to setup a recurring contribution to be processed weekly, monthly, etc. While we are confident in the efficiency of our platform, Faith Teams doesn’t guarantee the processing of contributions, whether they are one-time gifts or recurring gifts. In the case of a failed payment, the donor will be notified and can decide how they want to proceed. Faith Teams offers an abundance of reporting tools, which gives the financial administrators for each church the ability to double-check any contribution data they need to see.

Third Party Services

Within your account, there are links which allow you to interact with and make use of other independent third-party websites, products or services (‘Third-Party Services‘). Access to Third-Party Services is provided solely as a convenience. Third-Party Services are not under Faith Team’s control and Faith Teams does not necessarily endorse the content, advertising, products, services or other materials on or available from such Third-Party Services. Your use of any Third-Party Services may be subject to the third-party provider’s terms and conditions, intellectual property restrictions and privacy policy and may involve the disclosure or transfer of information from or about you to the third-party provider. You will need to make your own independent judgment regarding your use of and interaction with any Third-Party Services. You acknowledge and agree that Faith Teams is not responsible for the availability of any Third-Party Services and that Faith Teams shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with you use of or interaction with any Third-Party Services. Faith Teams uses additional Third Party API services including YouTube. Use of certain integrations and the API Client is governed by ‘YouTube Terms of Service (ToS)’and ‘Google’s Privacy Policy’. User information is not shared with Third Party Services.

API Client access can be revoked in the user’s ‘Google account security settings permissions page’.

Identity Protection

You are also responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. Users of public or shared computers should log out at the completion of each visit to Faith Teams. Faith Teams will allow active logins into the system. It is your responsibility to protect these. Faith Teams is not liable for any mishandled information due to the negligence of the user not protecting login credentials or public or shared computers.

Disputes

Any dispute, claim, or controversy arising out of or relating to the Agreement, including but not limited to the breach, termination, or invalidity thereof, shall be resolved through binding arbitration as stated below, except that either party may bring suit in small claims court in the Commonwealth of Massachusetts for claims seeking recovery of $7,000 or less. If the small claims court in the Commonwealth of Massachusetts declines jurisdiction or refuses to hear the case for any reason, the dispute will be resolved through arbitration, in accordance with the terms set forth below.

Mandatory Arbitration

EXCEPT AS STATED OTHERWISE IN THIS AGREEMENT, ALL DISPUTES UNDER THIS AGREEMENT SHALL BE SETTLED BY ARBITRATION IN BOSTON, MASSACHUSETTS, BEFORE A SINGLE ARBITRATOR PURSUANT TO THE RULES OF THE AMERICAN ARBITRATION ASSOCIATION “ASSOCIATION”). ARBITRATION MAY BE COMMENCED AT ANY TIME BY ANY PARTY HERETO GIVING WRITTEN NOTICE TO THE OTHER PARTY THAT SUCH DISPUTE HAS BEEN REFERRED TO ARBITRATION UNDER THIS AGREEMENT. THE ARBITRATOR SHALL BE SELECTED BY THE JOINT AGREEMENT OF YOU AND COMPANY, BUT IF YOU AND THE COMPANY ARE UNABLE TO AGREE ON AN ARBITRATOR WITHIN 20 DAYS AFTER THE DATE OF THE NOTICE REFERRED TO ABOVE, THE SELECTION SHALL BE MADE PURSUANT TO THE RULES MAINTAINED BY SUCH ASSOCIATION.

THE DECISION OF THE ARBITRATOR IN ACCORDANCE HEREWITH SHALL BE FINAL AND BINDING AND THERE SHALL BE NO RIGHT OF APPEAL THEREFROM. EACH PARTY SHALL PAY ITS OWN EXPENSES OF ARBITRATION AND THE EXPENSES OF THE ARBITRATOR SHALL BE EQUALLY SHARED; PROVIDED, HOWEVER, THAT IF IN THE OPINION OF THE ARBITRATOR ANY CLAIM OR ANY DEFENSE OR OBJECTION THERETO WAS UNREASONABLE, FRIVOLOUS, AND/OR BROUGHT FOR AN IMPROPER PURPOSE, THE ARBITRATOR MAY ASSESS, AS PART OF HIS AWARD, ALL OR ANY PART OF THE ARBITRATION EXPENSES OF THE OTHER PARTY (INCLUDING REASONABLE ATTORNEYS’ FEES) AND OF THE ARBITRATOR AGAINST THE PARTY RAISING SUCH UNREASONABLE CLAIM, DEFENSE OR OBJECTION.

TO INCREASE THE EFFICIENCY OF ADMINISTRATION AND RESOLUTION OF ARBITRATIONS, YOU AND THE COMPANIES AGREE THAT IN THE EVENT THAT THERE ARE ONE HUNDRED (100) OR MORE INDIVIDUAL ARBITRATION REQUESTS (“REQUESTS”) OF A SUBSTANTIALLY SIMILAR NATURE FILED AGAINST THE COMPANIES BY OR WITH THE ASSISTANCE OF THE SAME LAW FIRM, GROUP OF LAW FIRMS OR ORGANIZATIONS WITHIN A THIRTY (30) DAY PERIOD (OR OTHERWISE IN CLOSE PROXIMITY), (1) THE ARBITRATOR WILL ADMINISTER THE ARBITRATION DEMANDS IN BATCHES OF 100 REQUESTS PER BATCH (PLUS, TO THE EXTENT THERE ARE LESS THAN 100 REQUESTS LEFT OVER AFTER THE BATCHING DESCRIBED ABOVE, A FINAL BATCH CONSISTING OF THE REMAINING REQUESTS); (2) THERE WILL BE ONE ARBITRATOR FOR EACH BATCH; AND (3) THE RESOLUTION OF EACH BATCH WILL BE AS A SINGLE CONSOLIDATED ARBITRATION WITH ONE SET OF FILING AND ADMINISTRATIVE FEES DUE PER SIDE PER BATCH, ONE PROCEDURAL CALENDAR, ONE HEARING (IF ANY) IN A PLACE TO BE DETERMINED BY THE ARBITRATOR, AND ONE FINAL AWARD (“BATCH ARBITRATION”). ALL PARTIES AGREE THAT REQUESTS ARE OF A “SUBSTANTIALLY SIMILAR NATURE” IF THEY ARISE OUT OF THE SAME EVENT OR FACTUAL SCENARIO AND RAISE THE SAME OR SIMILAR LEGAL ISSUES AND SEEK THE SAME OR SIMILAR RELIEF. YOU AND THE COMPANIES AGREE TO COOPERATE IN GOOD FAITH TO IMPLEMENT THE BATCH ARBITRATION APPROACH, AS WELL AS ANY STEPS TO MINIMIZE THE TIME AND COSTS OF ARBITRATION, WHICH MAY INCLUDE: (1) THE APPOINTMENT OF A DISCOVERY SPECIAL MASTER TO ASSIST THE ARBITRATOR IN THE RESOLUTION OF DISCOVERY DISPUTES; AND (2) THE ADOPTION OF AN EXPEDITED CALENDAR OF THE ARBITRATION PROCEEDINGS. THIS BATCH ARBITRATION PROVISION SHALL IN NO WAY BE INTERPRETED AS AUTHORIZING A CLASS, COLLECTIVE AND/OR MASS ARBITRATION OR ACTION OF ANY KIND, OR ARBITRATION INVOLVING JOINT OR CONSOLIDATED CLAIMS UNDER ANY CIRCUMSTANCES, EXCEPT AS EXPRESSLY SET FORTH IN THIS PROVISION.

Changes to our Terms of Use

We reserve the sole right, to modify or replace these Terms of Use at any time for any reason. It is your responsibility to review this agreement as frequently as you wish, understanding that your continued use of our sites and services after any changes have been posted publicly on the faithteams.com website, you are agreeing with the new Terms of Use.

Disclaimers of Warranties

Our goal is to provide an excellent product and service. However, Faith Teams, in its entirety, is provided “as is” and we make no representations or warranties of any kind. We assume no liability or responsibility for any errors or omissions in the content of our sites, any failures, delays, or interruptions in the service, delivery of any content, notifications or reminders, any losses or damages arising from the use of the content provided on the Faith Teams sites, or any conduct by users of the Faith Teams system. We reserve the right to refuse services at our sole and absolute discretion. We disclaim all representations and warranties, including, for example, warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, we do not represent or warrant that the information accessible via our site is accurate, complete or current.

Limitations on Liability

In no instance shall Faith Teams, its directors, officers, or employees be liable (jointly or severally) for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of the Faith Teams sites.

Final Notice

If you do not agree to any portion of our Terms of Use, please do not use, or access our sites or software. Your use or access of any of our web pages constitutes your agreement with these Terms of Use.

If you have any questions regarding our Terms of Use, please contact us.