Support & Help | Knowledgebase | Faith Teams Church Software

What can we help you with?

Getting Started
VIDEO TRAINING COURSE [The Best Way to Get Started]

People
People - Overview [VIDEO)
Adding a New Person
Finding a Person in your Database
Editing a Persons Information
Setting up Families
Deleting a Person
Adding and Viewing Notes
Adding Custom Fields to track any info you need
Getting a Birthday List
Getting an Anniversary List
Merging Duplicate Entries
Updating Multiple People at Once
Importing People and Data into your Account
Exporting your Data

Tags
Using TAGS & more [VIDEO]
Creating and Deleting Tags
Adding and Removing Tags from a Person
Filtering Your Database
Adding a Tag to Multiple People at Once

Communication
Sending Email & Texts [VIDEO]
Sending a Text
Getting Your Free Phone Number for Texting through Faith Teams
Viewing Replies from Mass Texts
Using the text "Chat" Feature
Sending a Group Text from the Mobile App
Adding more text message credits
Sending an Email
Email Templates
View Delivery Reports for Previous Emails and Texts
Viewing Previous Communications with a Person
Improving the Delivery of Emails

Events
Events & Church Services [VIDEO]
Creating an Event
Adding an Event/ Church Service to the Calendar
Deleting an Event/Church Service from the Calendar
Syncing the Calendar with your Google Calendar

Service Planner
Service Planner [VIDEO]
Using the Service Planner
Using the Song Library
Using the Document Library

Attendance / Check-in
Attendance Tracking & Kids Check-In [VIDEO]
Setting up Classes
Checking People In - Tracking Attendance
Adding a Head Count for Attendance
Checking Kids Out during Pick-up
Printing Nametags for Kids Check-In

Volunteers
Setup & Schedule Volunteer Teams [VIDEO]
Setting up Volunteer Teams
Setting up the Number of Volunteers Needed for each Event/Service
Scheduling Volunteers to Serve
Setting up Team Leaders to Receive Notifications of Accepts & Declines
Setting Notification Preferences for Volunteers
Using the Blackout Calendar

Contributions
Contributions [VIDEO]
Setting up Your List of Funds
Entering Contributions
Deleting a Contribution
Searching Contribution Records
Printing and Sending Contribution Statements
Using Quickbooks for Accounting

Online Giving
Online Giving [VIDEO]
Details about Online Giving
Setting Up Online Giving
Your Church Giving Form
Using Text to Give
Viewing Pending Online Contributions
Viewing Bank Deposits

Follow-Ups
Automated Follow-Ups [VIDEO]
Using Automated Follow-ups
Creating Automated Follow-Ups for TAGS
Creating Automated Follow-Ups based on Attendance Check-Ins
Creating Automated Follow-Ups for Birthdays
Using Assignments for your Ministry Team

Public Forms
Using Forms [VIDEO]
Creating a Public Form
Sharing a Form Using a Weblink
Adding a Form to your Church Website
Accessing a List of People who have Completed a Form

Users
Users & Permissions [VIDEO]
Adding Users to Your Account
Changing Permissions for a User
Resending or Withdrawing the Invitation to a User
Changing the Password for a User

Reports
Viewing Reports
Viewing the Dashboard
The Weekly Visitor Report

Account Info
Editing Your Church Info
Changing Your Account Password
Starting your Subscription from a Trial Account
Changing your Payment Info
Viewing your Billing History